Appointment & Refund Policy

Communications

• All communication is provided via confirmation and follow-up emails. Please enter the email address you check most frequently.

Appointments

• The service purchased is valid only for the specific time you selected, not for any time of day.
• We recommend arriving 5 minutes before your scheduled time to relax and prepare for your service.

On-Time Arrival & Grace Period

• A courtesy 5-minute grace period is offered.
• Arriving more than 5 minutes late will be considered a no-show.

No-Shows

• No-shows or missed appointments are charged the full amount of the service and are non-refundable.

Cancellations & Rescheduling

• Make changes yourself (cancel or reschedule) using the links in your confirmation email.
• Cut-off time: Any change must be made at least 1 hour prior to your appointment time.
• Free cancellations: With at least 1 hour’s notice, you will be refunded in full.
• Late cancellations: Within 1 hour of your appointment, the full amount of the service will be charged.
• Accepted method: Use the self-service link in the confirmation email or call us before the 1-hour cut-off. Other email messages are not accepted for cancellations.

Find the links you need in the confirmation email you received from us.

Refunds

• If you canceled via the confirmation email link, no further action is required.
• Refunds are typically processed within 10 business days.

Service Refusal

• We reserve the right to refuse service to anyone.

Questions?

If you have any questions about this policy or need assistance, please contact the location you booked:

• Fairfax: +1 571-347-7206
• Merrifield: +1 703-891-2095

Last updated: September 16, 2025